Legal notice & CGV

Last update: 25.06.2025

1. LEGAL NOTICES

Social reason : Ginseng SARL (hereinafter “the Company”)
Head office : 5 Place de l'Homme de Fer 67000 STRASBOURG
RCS number : Strasbourg B 939683041
Social capital : €3,000
Intra-community VAT number : FR21939683041
Legal representative : Lisa Fabacher
Customer service contact information :

  • Telephone: +33 3 88 32 20 20
  • E-Mail: ginseng.sarl@gmail.com
  • Postal address: 5 place de l'Homme de Fer 67000 STRASBOURG

2. TERMINOLOGY

In these General Terms and Conditions of Sale, the following terms will have the meaning below:

  • ” The Society ” refers to Ginseng SARL, seller of the products.
  • ” The Customer ” refers to any natural or legal person making a purchase in store.

3. PRODUCTS AND RECOMMENDATIONS

The products offered for sale in stores include dietary supplements, wellness and naturopathic products.

Important warning :
The information provided in store, whether oral or written (labelling, documentation, product sheets), does not in any way constitute medical advice. The recommendations concerning the consumption of the products correspond to the dosages indicated by the suppliers according to the Customer's situation and do not in any way replace the advice of a health professional.

3.1. Interactions with medical treatment

Some dietary supplements and natural products can interact with drug treatments, especially in the case of chronic pathologies or heavy treatments (anticoagulants, immunosuppressants, hormonal treatments, etc.).

The Customer is invited to report any medication taken during the purchase so that we can inform him of the general recommendations available on the product. However, only a doctor or a health professional is authorized to assess potential interactions and to give medical advice adapted to the Customer's situation.

The Company undertakes to inform Customers, within the limits of its knowledge and the information available from suppliers, of the known contraindications mentioned by the latter. Under no circumstances can the Company be held responsible for the consequences of improper use or drug interactions that have not been verified by a health professional.

4. PRICE AND PAYMENT

4.1. prix

Product prices are displayed in euros, all taxes included (TTC). The Company reserves the right to change its prices at any time, with no effect on purchases already paid for.

4.2. Means of payment

In-store payments can be made by:

  • Bank card (Visa, Mastercard)
  • Species
  • Check (upon presentation of an identity document)
  • Any other mode accepted in store and specified on site

All sales are final after full payment.

5. AVAILABILITY OF PRODUCTS AND SPECIAL ORDERS

The products are offered while stocks last. In the event of a product being out of stock, the Company will endeavour to inform the Customer and, if possible, to propose an alternative solution.

5.1. Special orders

On request, it is possible to order a specific product, subject to full payment in advance. Once the order has been placed, it is final, except in the case of:

  • unavailability of the supplier,
  • non-conformity of the product delivered,
  • or late delivery of more than 30 days.

In these cases, the Customer may request an exchange or a full refund.

The Customer acknowledges that the Company is not responsible for supplier delivery times and that no compensation may be requested for a delay of less than 30 days.

6. RETURNS AND REFUNDS

6.1. Right of return

No return or exchange is possible on unsealed food supplements and consumable products, for reasons of hygiene and health safety.

In accordance with article L.221-28 of the Consumer Code, products whose packaging has been unsealed by the Customer do not benefit from any right of withdrawal.

6.2. Damaged products

If a product is damaged or defective upon purchase, the Customer may request a replacement or a refund subject to presentation of the receipt and after validation in store.

7. GUARANTEES AND RESPONSIBILITY

The products benefit from legal guarantees of conformity and hidden defects, in accordance with articles L217-4 and following of the Consumer Code and 1641 and following of the Civil Code.

The Company cannot be held responsible for:

  • From the use of products outside the recommendations provided by the manufacturers.
  • Allergies or intolerances not reported by the Customer before purchase.
  • Drug interactions that have not been verified by a health professional.
  • Inappropriate use of purchased products.

The Company cannot be held responsible for a breach of its obligations in the event of force majeure, as defined by article 1218 of the Civil Code. The following are considered force majeure events, without this list being exhaustive: natural disasters, pandemics, wars, strikes, fires, supply crises, cyberattacks or any other cause beyond the Company's control that makes the execution of the contract impossible. In the event of force majeure, the execution deadlines will be suspended and will resume as soon as the event preventing the proper execution of the contract is over.

8. MEDIATION AND DISPUTES

8.1. Mandatory mediation

In accordance with article L. 612-1 of the Consumer Code, any Customer may use the following mediator free of charge in the event of an unresolved dispute:

The Customer may refer the matter to the mediator after having sent a written complaint to the Company's customer service.

8.2. Applicable law and competent jurisdiction

These terms and conditions are subject to French law. In the event of a dispute not resolved by mediation, the consumer Customer may refer the matter to the court of his place of residence or that of the Company's head office, in accordance with article R. 631-3 of the Consumer Code.

For any dispute between the Company and a professional (supplier, commercial partner, etc.), the competent jurisdiction will be exclusively the Commercial Court of [city of the head office], notwithstanding multiple defendants or warranty claims.

9. LOYALTY CARD

A loyalty card system is in the process of being set up by the Company. This will ultimately allow Customers to accumulate benefits with each purchase made in store.

The methods of operation, use, validity and expiration of points or advantages will be the subject of a subsequent update of these General Conditions of Sale as soon as the loyalty program is officially put into operation.

10. ACCEPTANCE OF THE TERMS AND CONDITIONS

These terms and conditions are available in stores and can be consulted at any time. Any purchase in store implies the unreserved acceptance of these General Conditions of Sale by the Customer.